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Care

& 

Maintenance

  • Are you a manufacturer of Outdoor Wicker Furniture?
    Yes, we are Original manufacturer. We manufacture our Outdoorfurniture by ourselves in our own factory right from the raw form.
  • Where is LUXOX factory?
    Our factory is located in National capital DELHI, India. A 6,000 sq yard (54,000 square feet) industrial area.
  • Where from I can purchase your products ?
    You may shop from https://www.luxox.shop securely with exclusive benefit like free shipping, No extra GST, versatile payment options and discounts from the comfort of your home. Alternately you may visit our factory with prior appointment and buy furnitures.
  • Do you also ship to other country?
    Yes, we also an export. We provide export documentation and handling for interested buyers from overseas. Please provide us your nearest port or the city you live in, we can then quote the shipping and other required costs for you separately from the furniture price.
  • What does your warranty covers?
    Our warranty covers any manufacturing defects e.g. rusting, corrosion, cracking, pealing, damage of cane and weaving etc Our exclusive warranty covers 10 years against manufacturing defects. 6 years for fabrics 6 years for wicker 3 years for braided & rope 1 year on wood furniture. 1 year on MS furniture
  • What are your Wicker Furniture ranges?
    We manufacture indoor as well as outdoor furniture, any furniture that can withstand to all weather condition outdoor or indoor. We use various materials e.g. HDPE rattan fibre, braided & rope, aluminium, stainless steel, natural wicker and wood for our furniture.
  • Are your Wicker furniture product range only made for outdoor use?
    Our furniture products are designed to be sturdy enough to be put outdoor, but they can also be a perfect complement to any interior concept. Our furniture material has wide-array of colour, texture and dimension to be harmoniously blended into any interior and exterior designs and styles.
  • How can I see complete product range of Luxox?
    A unique way of categorizing product SpaceWise - MoodWise - ProductWise , in the home page you may find Urbun, Marine, Vintage, Contemporary, Rustic & Industrial Collection further reperenting Dream, Live, Party, play, work, leisure and other mood wise catagorisation is provided however as traditional way At the top menu bar, and bottom menu bar, you can find 'COLLECTION' menu button which is expandable for every category of our product lines e.g. LIVING, DINING,PATIO, SWING, CANOPY, CABANA, ACCESSORIES from which you can view our regular collection for every year collection. The collection only show the designs, but we do not mention any prices in them
  • How can I see complete product range of Luxox?
    You may visit our display at factory & various other venues mentioned below with our frenchisee and exibitions.
  • Your pictures can not be saved and very small. Can I get the images?
    Please do not try to copy any pictures as it is disabled. But However in case you want to share the picture share button via facebook, email, and other social messaging apps etc. you may also keep note of product code for future reference. Once an order is finalised with advance payment we will send you soft copies by email
  • Do you have a price listed of your collection. How can I get the quotes?
    Thank you for you’re interested on our furniture & tensile product, but as our marketing strategy allow us to mention prices online and sell them, alternatively you can contact us for pricing concerns and discount. You may shop online and check prices at https://www.luxox.shop securely or alternatively You may e-mail for pricing query to sales@luxox.in.
  • Do you have any other design other then the collection? Or can you replicate the design provided by me which I found somewhere else?
    Yes, we have our own exclusive designs, but we do not display online. You can contact us for our exclusive designs and we our sales team will immediately respond to your query with our exclusive design sales contract. For end-user, we recommend to send us your designs you might get from the internet and we will inform you which designs we are able to replicate with some minor adjustments due to copyrights concerns.
  • What is the normal lead time of producing and build the furniture & tensile structures ?
    Our normal lead time for producing the furniture is 3 weeks after we received 50% deposit of total sale. However, to make sure about the lead time for each order, specially bulk order you can contact us accordingly.
  • What material is used to make your product?
    Our fibre is made from virgin HDPE graduals from Manufacturer (Gail, Indian OIL, Reliance etc) which are UV & heat stabilised. Furniture frames are majorly made from Aluminium. Where as tensile structures are made of Steel. However depending on special requirement we also make MS and SS frames which are powder coated. Cushion are made from fabric from Sumbrella And dicson however on special requirement canvas and matte are being used.
  • Is your product eco friendly? Is it recyclable?
    Yes of course. Our furniture is eco friendly as it eliminates use of natural rattan or wood saving on deforestation. It is 100% recyclable and reusable.
  • How your product is resistant to heat, water ECT. ?"
    Our product is made of HDPE granules mixed with UV retarder and Fire Retarder.
  • Is your product repairable?
    Yes our product is repairable and in case your pests damage it we also do repair for a nominal and actual price.
  • Is your furniture & tensile fabric is covered under warranty ?
    Our furniture fabrics and tensile membrane are procured from reliable vendors across the globe. The warranty of these product are subjected to the respectable vendors which is facilitated through us.
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